|
Service Policy
|
• Web development services billed in quarter hour increments.
• All other services billed at prevailing rate as follows:
Minutes 1- 60 billed at one full hour.
After the first 60 minutes, time billed in 15 minute increments.
After the first 60 minutes of round trip travel, time billed in 15 minute increments.
After the first 10 minutes of phone support, time billed in 15 minute increments.
• All invoices are due payable upon receipt.
• Services are automatically renewed. Unless you direct us to cancel a service or change the duration of a service term,
we will automatically renew your services and bill your account prior to the expiration of a service term.
• Invoices and statements are mailed around the first of each month, quarter, semi-annually, or annually as preferred.
• Accounts over 30 days past due will have .266% finance charges applied daily.
• Accounts over 60 days past due will result in service interruption. Upon receipt of all past due amounts, plus a $30.00 reactivation fee, service will be restored.
• If you are unable to keep your account current, please contact us to make arrangements.
• One third of a project estimated total is payable upon project initiation, one third upon design acceptance, balance due upon completion.
Project payments are not refundable.
• Non-trivial changes requested after design acceptance will increase the cost of the project.
• We accept Visa and MasterCard. Please contact us for details.
• Our charge is to facilitate effective use of technology; we are happy to answer your questions.
Repetitive questions or responses requiring research will cause your account to be billed at the prevailing rate in quarter hour increments.
• If service becomes unavailable we will attempt restoration as soon as possible. There are situations that may cause loss of service
that are beyond our control, and for which we can not take responsibility.
• Our products or services are not warranted in any way expressed or implied. They may or may not function as expected.
We accept no responsibility for any consequences, damages or harm that may result from their use.
• We are able to do business with you if you review and comply with these terms and our acceptable use policy,
copies of which are available at http://www.hillview.com/aup.php
• We aim to conduct business with honesty, integrity, and respect; we appreciate being treated in kind.
Please make known to us any opportunities for improvement.
• This is Hill View's 15th year of delivering effective technology to businesses and residences within our community and across the country.
References proudly provided upon request.
|
|
|
Acceptable Use Policy
|
By using the Service, you agree to use it for only legal purposes, and to the terms
and conditions of the Hill View, Inc. Acceptable Use Policy.
The Policy may be modified from time to time by Hill View, effective upon posting of the
modified Policy to the URL: http://www.hillview.com/aup.php
(Hill View, Inc., Acceptable Use Policy).
Use of the service by you after a change to this policy constitutes acceptance by you.
If you do not wish to accept such changes, your only remedy is to terminate the services
Hill View, Inc. is providing to you within thirty (30) days of the date such change is posted.
Prohibited Conduct
You agree not to use the service:
a. for any activity that violates any applicable law or regulation or any person's rights,
including, without limitation, by posting or transmitting pornography or obscene material,
engaging in fraudulent activity, exporting software, technical information, or other
materials in violation of U.S. export control laws, or U.S. copyright laws.
b. to store, post or transmit any information or material that: contains a virus or other
harmful component, infringes any person's rights, is defamatory, libelous, offensive,
threatening, abusive, pornographic, sexually explicit, profane, or otherwise is
unacceptable or inappropriate in Hill View's sole discretion; constitutes or encourages
conduct that would constitute a criminal offense, gives rise to civil liability, or is
false regarding you.
c. to breach or attempt to breach the security of, or achieve or attempt to achieve any
unauthorized access to, any computer, network, or network resource.
d. to access, store, distribute or operate tools or materials which monitor service data or
traffic, probe, scan, or test the vulnerability of a system or network, including, without
limitation, packet sniffers and port scanners.
e. to interfere with the use and enjoyment of the Service by others, or Hill View's ability to
deliver or monitor the Service, including, without limitation, by:
• modifying, or attempting to modify any account or addressing information.
• modifying any TCP/IP packet header, or any other part of an email's header information.
• sending excessive data transfers, including, without limitation, mailbombing, broadcast attacks, or deliberate attempts to overload a system.
• storing more than 5 Megabytes of e-mail on the server.
• sending unsolicited messages, including, without limitation,commercial advertising, informational announcements, charity requests,
political or religious messages, and petitions for signatures.
• posting the same or similar message to more than one Usenet newsgroup (SPAMMING).
• using another site's mail server to relay mail without that site's express permission.
• sending messages to individuals who have requested that you do not send messages to them.
• failing to comply with any bandwidth, data storage or other use limitations imposed on your use of the Service.
• running a server or providing network or host services of any type, without
express, prior permission from Hill View, including, without limitation:
PPP, FTP, HTTP, DNS, POP, SMTP, NNTP, PROXY, DHCP, IRC, TELNET, TFTP, SNMP and multi-user
interactive forums.
• revealing your or any other user's password or user name.
• harvesting other e-mail addresses or personal information of other Hill View subscribers or the subscribers of any other network.
Criminal or Civil Liability
Violations of this policy may result in criminal and civil liability. Hill View, Inc. will investigate incidents involving violations of this policy and will cooperate with law enforcement agencies if a criminal violation is suspected. Indirect or attempted violations of this policy, and actual or attempted violations by a third party on behalf of an Hill View subscriber or a subscriber's end user, shall be considered violations of this policy by such subscriber or end user.
Other Service Providers Acceptable Use Policies
Hill View, Inc., and its subscribers, including you, must also comply with the acceptable use policies
of other entities providing services to Hill View, such as Rackspace Managed Hosting, and upon which
Hill View relies in providing these services to you. Therefore, you agree to abide by the acceptable
use policies of such other entities, copies of which are available at
http://www.rackspace.com/aboutus/acceptable_use.php
policies may be changed from time to time by such entities, who will post such changes on their sites.
|
|
